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BUSINESS PROCESS
Business
process is real.
People every day execute the business processes
within your company to get their work done. What people do, how
effectively and efficiently they do their daily work is a key
success factor of your companies success and longevity.
Documentation of your business processes facilitates process
improvement, supports training and knowledge transfer, mitigates
the very real risk of employees leaving with mission-critical
process knowledge, increases productivity and reduces
inefficiencies, redundancies and costs in a value-added manner.
Below is the
general approach to process …
Situation
Many companies
have inefficient processes that grew up over time and may not be
as easy to do business with as management might wish or think.
Often technology does not support or really improve a process.
Historically, companies have done a good job of “speeding up”
inefficient processes but did not make much headway to make
processes better and more efficient and effective. The processes
were automated and sped up, they were not analyzed.
Most executives
are too busy “running the business” to dig into the nuts and
bolts of how it is done. If they could “stop the world” they
could likely figure it out – who has the time? Most employees
are busy getting the work done – the way they were taught and it
has always been done – who has the time?
Corporate
Services provides a structured and repeatable approach to
Business Process Analysis that produces consistent, tangible and
measurable results.
The approach
consists of 4 primary phases:
1.) Data
Collection – with the visual representation and knowledge of
current processes and work flows, key metrics, costs and volumes
typically the “light bulb” goes off. In the words of one CEO,
“Why do we do that? I never knew …”
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Document
the processes / work flow end-to-end (cross functionally
across department, perceived barriers)
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Optionally,
map and document customer touch points (how / where / when
the customer interacts within the end-to-end process).
Identify “business rules” that drive requirements –do they
make sense today?
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Document
the technology touch points (how, when, where, what, why is
the process using and interfacing with technology)
Additional
tools and techniques include customer surveys, focus groups,
application of costs to process, cost of quality and other data
points that are mapped to the current process.
We work with
you before you commit to determine the best approach for you and
your company.
Data collection
captures the current state – “as-is” in order to move towards
the “can-be”.
2.) Analysis
The data
collected that represents the current state is then analyzed
using a structured approach. Historically the analysis
identifies redundancies, duplication, inefficiencies, non-value
added rules and practices, tasks and activities that may not
need to be done, but no ever said “stop”, cost of errors, and
automation or technology improvements among many other process
improvement opportunities that are identified and documented for
your review and discussion.
3. )
Recommendations
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Recommendations span people, process, technology,
infrastructure and organization.
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“To-Be”
processes are documented.
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Specific,
Actionable and Non-Threatening recommendations are developed
in preparation for implementation and “capturing” the
benefits and results.
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Documentation, cost benefit analysis and ROI – among other
techniques -- supports the recommendations. Supporting
documentation aids management in determining which
recommendations and improvements they will implement based
on facts.
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Techniques
such as “volume based staffing”, cost of errors, and cost of
quality are applied as appropriate.
NO
RECOMMENDATIONS ARE IMPLEMENTED BEFORE CLIENT REVIEW AND
APPROVAL.
4.)
Implementation
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Many
companies implement themselves
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Corporate
Services also provides implementation planning and
assistance
We work with you to determine the most value-added approach
that will achieve the results you desire in the most cost and
time effective manner.
Results
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Documented
processes. Use FlowModeler for training and dynamic
documentation
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Increased,
sustainable process efficiency and effectiveness
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Hard dollar
cost savings. Decreased Costs – Cost Cutting and Reduction
in the “right” places
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Increased
customer responsiveness
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Additional
automation opportunities are identified
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E-learning
and training to provide reasonable assurance that key
process knowledge does not walk out the door
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Methods to
accurately track and record fully-loaded project costs.
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